Support
Most questions have an answer right here. If yours doesn't, there's a person on the other end.
Ask your agent first
Your agent knows your account, your plan, and what it just did. Open Erphele and ask the way you'd ask a friend: "why isn't my site loading?" or "how do I cancel?". You'll usually have an answer in seconds, with your actual situation in front of it.
Open ErpheleCommon questions
How do I change my plan or cancel?
Settings → Plan, on the web or desktop app. Cancelling takes effect right away and your access continues to the end of the paid period. Subscriptions are handled by Polar as merchant of record.
How do I delete my account, or get my data out?
Settings → Account. Deletion takes effect immediately. Export gives you a single file with everything, as both machine-readable JSON and human-readable files, including your attachments.
I connected my domain and it isn't live yet
Add the record exactly as it appears on the domain card, where you bought the domain. It usually starts working within a few minutes and can take up to a day. Erphele re-checks by itself, including the first time you visit the address.
My agent forgot something, or remembered it wrong
Settings → Memory shows you everything it knows about you, and you can edit or delete any line. You can also just tell it in the conversation.
Where's the desktop app?
On the download page, for macOS and Windows. Same sign-in and the same data on every device.
Reach a human
If the answer isn't above, write to us. We read every message.